Remote Platform Engineer - AI CXM Platform Lead

Johnson & Johnson Innovative Medicine; Washington; Hybrid; USD 102,000 - 177,000; Full time

Job summary

Johnson & Johnson Innovative Medicine, located in Raritan, NJ, seeks a Platform Engineer – Customer Service to lead the CXM platform engineering across global teams. Remote work may be considered case-by-case, with up to 10% travel within North America.

The role focuses on Customer Service experiences within the MedTech CXM platform built on Microsoft Dynamics, driving scalable architecture, shared services, and AI-enabled workflows.

Qualifications

• 7+ years of software engineering experience delivering enterprise-scale digital products, platforms, and distributed systems.
• 4+ years serving as a lead architect, principal engineer, or engineering lead responsible for platform architecture and technical strategy.
• 2+ years developing and using AI agents and orchestration platforms.
• Demonstrated experience leading large-scale platform modernization initiatives and establishing enterprise engineering standards.
• Proven track record building reusable platforms, frameworks, SDKs, and developer ecosystems rather than standalone applications.
• Experience operating within highly regulated or complex enterprise environments.
• Expert in Microsoft Dynamics, Azure, Co-Pilot and Co-Pilot Studio

Responsibilities

• Define and evolve the technical architecture for the Butterfly CXM platform.
• Establish the engineering strategy for shared service integration, full stack requirements to support adoption at scale including establishing gateway services, and runtime capabilities.
• Build the foundational frameworks, SDKs, APIs, and developer platforms supporting CXM adoption across all pods and future use cases.
• Lead development of reusable agent frameworks, skills definition, and agent integration strategies
• Establish enterprise standards for MCP, A2A, and A2UI interoperability across all AI capabilities.

Skills

Software engineering

Platform architecture

AI agents

Leadership

Azure

Tools

Microsoft Dynamics

Co-Pilot

Job description

Johnson & Johnson Innovative Medicine, located in Raritan, NJ, seeks a Platform Engineer – Customer Service to lead the CXM platform engineering across global teams. Remote work may be considered case-by-case, with up to 10% travel within North America.

The role focuses on Customer Service experiences within the MedTech CXM platform built on Microsoft Dynamics, driving scalable architecture, shared services, and AI-enabled workflows.