CX Engineering Leader — Cloud, AI & Microservices (Healthcare)

Johnson Johnson; Raritan (NJ); On-site; USD 140,000 - 190,000; Full time

Job summary

Johnson & Johnson in Raritan, NJ seeks a Manager - Customer Experience Solutions to lead CX engineering across touchpoints, APIs, and microservices within a regulated healthcare setting.

The Technology Manager will own strategy, architecture, delivery, and operations, partnering with Supply Chain, Commercial, and IT to deliver scalable digital solutions that enhance customer experience and efficiency.

Qualifications

• Bachelor's degree in computer science, Engineering, Information Systems, or related STEM field.
• 10+ years of IT experience, including 3-5 years of people leadership in CX, Supply Chain management, Microservices, Integration patterns.
• Proven delivery of large-scale CX solutions (e.g., Touchless-EDI, Self-Service-Commerce).
• Strong expertise in modern integration and cloud architectures (APIs, event-driven systems, middleware).
• Experience with cloud platforms, containerization, CI/CD, and Infrastructure as Code.
• Practical experience delivering Agentic AI solutions.
• Understanding of OTC processes.

Responsibilities

• Define and govern end-to-end architecture using API-first, event-driven, and microservices patterns.
• Lead design and delivery of cloud-native platforms (API gateway, service mesh, event streaming).
• Own platform engineering, DevOps, CI/CD, infrastructure-as-code, release orchestration, and environment management.
• Establish standards for resilience, observability, security, performance, and capacity planning.
• Drive scalable microservices and API solutions to support integrations across CX.
• Lead engineering, development and DevOps for platforms supporting API management and CI/CD.
• Provide hands-on technical leadership through architecture reviews, design sessions, POCs, and issue resolution.
• Lead 1-2 high-impact technical POCs or remediation sprints per quarter.
• Lead migration of legacy monolithic apps to cloud-ready microservices.
• Drive AI/ML initiatives including Conversational AI, LLM/RAG solutions.
• Derive and lead AI-enabled automation for integrations.
• Lead, coach, and develop a high-performing engineering organization.
• Build a culture of accountability and engineering excellence.
• Vendor and financial management for DevOps vendors; budgeting and cost optimization.
• Regulatory, security, and compliance adherence (GxP, SOX, HIPAA, GDPR).
• Balance speed, innovation, and risk in a regulated enterprise environment for microservices.
• Cross-functional leadership and KPI ownership with Supply Chain, Commercial, and IT.
• Use data and insights to drive measurable outcomes and continuous improvement.

Skills

People leadership

CX solutions delivery

Cloud-native architecture

API-first design

DevOps / CI/CD

Strategic ownership

Regulated environment

Education

Bachelor's degree in computer science or related STEM

Tools

Cloud platforms

Containerization

Infrastructure as Code

CI/CD tooling

Middleware integration

Job description

Johnson & Johnson in Raritan, NJ seeks a Manager - Customer Experience Solutions to lead CX engineering across touchpoints, APIs, and microservices within a regulated healthcare setting.

The Technology Manager will own strategy, architecture, delivery, and operations, partnering with Supply Chain, Commercial, and IT to deliver scalable digital solutions that enhance customer experience and efficiency.