Global Customs Operations Specialist

A.P. Moller - Maersk; New York (NY); On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Paid Time Off

Job summary

Maersk is seeking a CHB Operations Associate to manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, coordinating with customers, carriers, government agencies, and internal teams.

This role suits someone who thrives in a fast-paced, detail-oriented environment and wants to build strong expertise in customs brokerage while contributing to customer satisfaction and operational excellence.

Qualifications

• 6–12 months of customs brokerage or related industry experience.
• At least 2 years in CHB or operations support preferred.
• Strong verbal and written communication skills.
• Highly organized and detail-oriented under pressure.
• Ability to manage multiple priorities in a fast-paced environment.
• Team-focused with ownership and accountability.
• Bachelor’s degree preferred or equivalent work experience.

Responsibilities

• Serve as a trusted contact for customers with timely shipment updates.
• Prepare and process U.S. Customs entries and PGA filings for compliance.
• Open and manage entry files aligning with KPIs and service standards.
• Coordinate clearance with forwarders, lines, airlines, and CFS for timely release.
• Track inbound shipments from port/airport to final delivery.
• Upload all required documents into operating systems.
• Complete customer billing, delivery orders, and operational reports.
• Maintain and update customer SOPs as needed.
• Collaborate with teammates to support peak-volume coverage.

Skills

Customer service

Communication

Detail‑oriented

Multitasking

Team player

Education

Bachelor’s degree

Job description

Maersk is seeking a CHB Operations Associate to manage end-to-end customs brokerage operations for a dedicated portfolio of accounts, coordinating with customers, carriers, government agencies, and internal teams.

This role suits someone who thrives in a fast-paced, detail-oriented environment and wants to build strong expertise in customs brokerage while contributing to customer satisfaction and operational excellence.