Global Customs Operations Associate

APM Terminals; United States; On-site; USD 56,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a CHB Operations Associate in the United States to manage end-to-end customs brokerage operations for a dedicated portfolio of accounts. You will partner with customers, carriers, government agencies, and internal teams to ensure compliant, on-time imports and continuous service delivery.

The role emphasizes detail orientation, organizational skills, and collaboration to drive operational excellence and adoption of standardized processes and digital tools.

Qualifications

• 6–12 months of experience in customs brokerage, logistics, or a related operational role (2+ years preferred in CHB or similar environments).
• Solid understanding of import processes, documentation, and regulatory compliance requirements.
• Bachelor’s degree preferred or equivalent work experience; Customs Broker License is an advantage but not required.

Responsibilities

• Serve as a primary point of contact for assigned customers, providing timely updates and resolving shipment inquiries.
• Prepare and submit U.S. Customs entries and Partner Government Agency (PGA) filings in compliance with applicable regulations.
• Manage entry files in line with defined KPIs, service standards, and documentation requirements.
• Coordinate shipment clearance with freight forwarders, carriers, airlines, and CFS facilities to ensure timely release.
• Track and trace inbound shipments from arrival through final delivery, proactively addressing delays or risks.
• Maintain accurate documentation and upload complete entry packages into internal systems.
• Support billing processes, delivery orders, and operational reporting requirements.
• Collaborate with internal teams to ensure coverage, knowledge sharing, and support during peak volumes.

Skills

Operational accuracy

Communication skills

Detail-oriented

Education

Bachelor's degree preferred

Customs Broker License an advantage

Job description

Maersk is seeking a CHB Operations Associate in the United States to manage end-to-end customs brokerage operations for a dedicated portfolio of accounts. You will partner with customers, carriers, government agencies, and internal teams to ensure compliant, on-time imports and continuous service delivery.

The role emphasizes detail orientation, organizational skills, and collaboration to drive operational excellence and adoption of standardized processes and digital tools.