Global Customs & Freight Coordination Specialist

FedEx Logistics; Town of Champlain (NY); On-site; USD 29,000 - 41,000; Full time

Job summary

FedEx Logistics is seeking a detail-oriented professional to ensure timely release and movement of freight. You will handle customer inquiries, prepare required customs documentation, and coordinate with brokers and partners to resolve issues and ensure accuracy across entry processes.

The role emphasizes accuracy, communication, and problem-solving in a fast-paced transport environment. The position requires a high school diploma or GED, and some brokerage/transportation or customer service

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Responsibilities

• Provide customers with high quality service and timely resolution for freight/cargo movements.
• Prepare, analyze, and submit documentation for customs and partners.
• Maintain relationships with brokers and service providers to exceed customer requirements.
• Resolve billing issues and obtain payments when applicable.
• Interact with customers and internal staff to coordinate entry processing and post-entry activity.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Detail oriented

Time management

Independent work

HTS classification

Customs regulations

High volume work

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics is seeking a detail-oriented professional to ensure timely release and movement of freight. You will handle customer inquiries, prepare required customs documentation, and coordinate with brokers and partners to resolve issues and ensure accuracy across entry processes.

The role emphasizes accuracy, communication, and problem-solving in a fast-paced transport environment. The position requires a high school diploma or GED, and some brokerage/transportation or customer service