Customs Brokerage Specialist — Hybrid Remote Support

FedEx Corporation; Romulus (MI); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Paid Training Provided

Remote work option

Job summary

FedEx Logistics seeks a customer service professional to ensure timely release or movement of freight and provide impeccable service. The role involves preparing and submitting documentation to customs, resolving issues, and maintaining partner relationships to meet customer requirements.

You will handle data entry, analyze operational trends, and support post-entry activities while collaborating across departments.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required.

Responsibilities

• Provide high-quality customer service and timely resolution for freight movement.
• Prepare and submit documentation to U.S. Customs and other parties to ensure compliance with laws and regulations.
• Maintain relationships with brokers, service providers and internal staff to exceed service requirements.
• Resolve billing issues and advise on payment terms.
• Enter and verify data in computer systems and access client systems as needed.
• Coordinate post-entry activities and exception resolution for customers.

Skills

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Independence

Brokerage/Transportation experience

Education

HS Diploma or GED

Tools

MS Office

Outlook

MS Teams

Office equipment

Job description

FedEx Logistics seeks a customer service professional to ensure timely release or movement of freight and provide impeccable service. The role involves preparing and submitting documentation to customs, resolving issues, and maintaining partner relationships to meet customer requirements.

You will handle data entry, analyze operational trends, and support post-entry activities while collaborating across departments.