Customer Success & Sales Support Specialist

Reliance-Worldwide-Corporation-; Atlanta (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Reliance-Worldwide-Corporation- is seeking a Customer Service and Sales Customer Support Representative to assist customers by phone and email with inquiries, pricing, and orders. You will grow relationships across channels and coordinate with ISR and manufacturers' reps to ensure smooth servicing.

The role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced office.

Qualifications

• Must have strong verbal and written communication skills.
• Experience with Microsoft Office suite (Word, Excel, PowerPoint).
• Experience with SAP or similar business software is preferred but not required.

Responsibilities

• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Process orders of all types
• Record customer calls and emails in CRM
• Coordinate with Internal Sales Representatives and manufacturers' reps
• Support Inside Sales Team and provide back up as needed
• Other duties as required

Skills

Communication skills

Troubleshooting

Multitasking

Analytical skills

Problem solving

Interpersonal skills

Education

HS Diploma

Some college

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SAP

Job description

Reliance-Worldwide-Corporation- is seeking a Customer Service and Sales Customer Support Representative to assist customers by phone and email with inquiries, pricing, and orders. You will grow relationships across channels and coordinate with ISR and manufacturers' reps to ensure smooth servicing.

The role emphasizes teamwork, strong communication, and the ability to multitask in a fast-paced office.