Bilingual Customer Support Specialist

El Car Wash; Florida; Hybrid; USD 22,000 - 31,000; Full time

Job summary

Priority Dispatch Corp. in Doral, FL is seeking a Customer Support Representative to deliver exceptional service via phone, email and chat. You will resolve issues, provide product information, document interactions in the CRM, and strive to meet performance standards while remaining empathetic and professional.

Join a team focused on customer satisfaction and efficient support processes, with opportunities to grow in a fast-paced corporate environment.

Qualifications

• 1+ year of experience in a customer service or call center environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in basic computer skills and CRM systems.
• Flexible and adaptable to change in a fast-paced environment.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or other channels.
• Resolve customer issues efficiently and accurately while maintaining a positive attitude.
• Provide product/service information and troubleshooting support.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Document all interactions and resolutions in the CRM or ticketing system.
• Stay up to date on products, services, policies, and system updates.
• Meet individual performance metrics and quality standards.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Communication

Problem solving

Attention to detail

CRM systems

Adaptability

Customer Focus

Attention to Detail

Tools

CRM systems

Job description

Priority Dispatch Corp. in Doral, FL is seeking a Customer Support Representative to deliver exceptional service via phone, email and chat. You will resolve issues, provide product information, document interactions in the CRM, and strive to meet performance standards while remaining empathetic and professional.

Join a team focused on customer satisfaction and efficient support processes, with opportunities to grow in a fast-paced corporate environment.