Representative - Customer Service (Mid Level)

Lancesoft; Golden (CO); On-site; USD 25,000 - 30,000; Full time

Job summary

Lancesoft is seeking a Customer Service Representative in Golden, CO for a 0-3+ month contract. The role involves sales support, product logistics, and customer satisfaction, with duties including quotations, order processing, and cross-department coordination.

Ideal candidates have 3+ years in customer service or sales support, strong communication, and familiarity with Microsoft D365. On-site work from Monday to Friday, 8:00 AM to 5:00 PM.

Qualifications

• High school diploma or GED required.
• 3+ years in customer service or sales support.
• Experience with quotations and order processing.
• Familiarity with Microsoft D365 preferred.

Responsibilities

• Provide sales quotations based on client requirements.
• Maintain client product profiles and discount pricing.
• Process client orders and prepare shipment paperwork.
• Prepare customs paperwork including Rapid Returns and Fast Tracks.
• Handle inbound calls, emails, and web requests.
• Coordinate with internal departments to meet client needs.
• Support international and key account clients.

Skills

Customer service

Sales support

Quotations

Order processing

Education

High school diploma or GED

Tools

Microsoft D365

Job description

Duration: 0-3+ Months Shift: 8: 00AM –5: 00PM (M-F)

Job Description: The Customer Service Representative provides sales, product support and logistical services to clients to assist the organization in achieving its sales objectives and maintaining outstanding customer satisfaction. Work with internal departments to ensure client product and service needs are being met in a timely manner. The position is responsible for a broad range of activity, requires excellent time management skills, communication skills, and the ability to manage multiple responsibilities while meeting company and client expectations.

Based on prospective client requirements, generate and provide sales quotations in an effort to gain new clients and generate revenue Maintain client product profiles based on historical purchases and proficiency testing enrollment in order to generate and distribute client quotations on an ongoing basis Create and maintain client pricelists and discount pricing agreements Process client orders, generate required paperwork and documentation to be provided with product shipment Prepare client orders for shipment, ensuring accuracy of selected products and complete and accurate product paperwork/documentation Prepare and complete custom paperwork including Rapid Returns and Fast Tracks following guidelines in preparation for shipping Handling of incoming customer support calls, emails, web requests Fulfill client service-related functions for specific international, key accounts, and OpCo sister company accounts Other sales/client service/logistical and customer satisfaction related activities as required

Education and/or Work Experience Requirements:

High school diploma or GED 3+ years of Customer Service and/or Sales Support. Knowledge of Microsoft D365 preferred Ability to work as part of a team and in a fast and efficient manner Ability to effectively handle multiple responsibilities and projects simultaneously