International Customer Service Specialist

DPD UK; United States; Hybrid; USD 20,000 - 33,000; Full time

Benefits offered by this job

Holiday trading

Paternity/maternity package

Life assurance 4x salary on pension

Free onsite parking

Health kiosks

Retail discounts

Milestone days off

Job summary

DPD UK is seeking an International Customer Service Specialist to strengthen a high-performing team focused on delivering exceptional customer care for delivery needs. You will resolve issues, build relationships across the business, and uphold service quality.

The role requires working in a fast-paced environment with strong communication skills, aiming to exceed customer expectations. Hybrid work is offered with 3 days in the office and 2 at home, located at Oldbury Hub.

Qualifications

• Fast-paced customer service experience.
• Excellent communication, verbal and written.
• Proficient with Microsoft Office, Google Workspace and Salesforce.
• Ability to build rapport quickly and stay professional.
• Willingness to go the ‘extra mile’ to exceed customer expectations.
• Demonstrate core values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Deliver the best customer service to internal and external customers with their collection and delivery needs.
• Build relationships across the business internally and with customers.
• Identify problems quickly and resolve them; ensure KPI targets are met.
• Maintain high quality and compliant standards in all interactions.

Skills

Customer service

Communication

Problem solving

Rapport building

Telephone manners

Organisation

Tools

Microsoft Office

Google Workspace

Salesforce

Job description

Company Description

Contract Type: Permanent / 37.5 hours per week

Salary: Up to £25073 per annum depending on experience

Location: Oldbury Hub, B69 4BF

Days and times of Work: Monday to Friday, between 8am - 6:30pm

Hybrid Working: 3 days in the office, 2 days at home

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Our Team Manager is currently recruiting for a dedicated International Customer Service Specialist, to strengthen our high performing and friendly customer services team who put our customers at the heart of everything they do.

Your primary responsibility will be to deliver the best customer service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.

You’ll also be focussed on:

• Answering any queries with relation to delivery status
• Being able to identify problems quickly and resolve them
• Ensuring all KPI’s are met

Delivering the key measures of success:

• Average Handling Time and Call Service
• Response Times
• Right 1st Time Resolution
• Quality and Compliance

Qualifications

To succeed in this role you will have proven and demonstrable experience of working in a fast paced customer service environment with the ability to work well under pressure. Your outstanding communication skills, both verbal and written, and confident telephone manner will be fully utilised in this role.

We would also expect you to have:

• The ability to listen to a customer and to build a quick rapport.
• Be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
• Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce
• Demonstrate high levels of self-motivation and initiative to effectively problem solve.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Additional Information

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from 100’s of retailers including up to 5% off your weekly supermarket shop
• Milestone Days off to celebrate with your family and friends
• Free eye tests and support with the cost of glassesJoining DPD can lead to not just a stable job but also a career.

DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

If you identify with our aims and values and can deliver a best in class customer experience, then this is the job for you!