Global Customer Service & Orders Specialist

Halma plc; San Mateo (CA); Presencial; USD 50 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and wellness benefits

Career development opportunities

Halma Group career network

Resumo da oferta

Ocean Optics in San Mateo, CA, is seeking a Customer Service Specialist to manage the end-to-end order process and deliver excellent customer experiences. You will coordinate with Sales, Operations, Finance, and Production to fulfill orders, schedule services, and ensure accurate data entry across systems.

Ideal candidates bring 2+ years of order management experience, strong communication in English, and a collaborative, proactive approach in a global team environment.

Qualificações

• 2+ years of experience managing customer orders and order processing.
• Experience coordinating with Sales, Operations, Finance, and Production.
• Fluency in English with excellent communication skills.
• Bachelor’s degree or higher preferred.

Responsabilidades

• Book customer orders and manage the full order process.
• Coordinate with Sales, Operations, and shipping to ensure on-time delivery.
• Provide timely, professional communications with customers.
• Support repairs, calibrations, and service requests as needed.
• Maintain accurate customer and order data in systems.

Conhecimentos

Customer orders management

Order processing

Customer communication

Salesforce

Office 365

D365

Cross-functional collaboration

Formação académica

Bachelor's degree or higher

Descrição da oferta de emprego

Ocean Optics in San Mateo, CA, is seeking a Customer Service Specialist to manage the end-to-end order process and deliver excellent customer experiences. You will coordinate with Sales, Operations, Finance, and Production to fulfill orders, schedule services, and ensure accurate data entry across systems.

Ideal candidates bring 2+ years of order management experience, strong communication in English, and a collaborative, proactive approach in a global team environment.