Customer Service Specialist

Ocean Optics Inc.; San Mateo (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health benefits

Career development opportunities

Job summary

Ocean Optics, based in San Mateo, CA, is seeking a Customer Service Specialist temp-to-hire to join its global Customer Service team. You will be the first and last point of contact for customers, coordinating orders from inquiry through delivery.

Key duties include booking orders, liaising with Sales, Operations, Finance, Production, and Shipping, supporting repairs and calibrations, and driving process improvements to enhance the customer experience. Fluency in English is required.

Qualifications

• 2+ years of experience managing customer orders, order processing, and customer interactions.
• Experience with Salesforce, Office 365, and D365.
• Fluency in English.

Responsibilities

• Book customer orders accurately and support the full order process from entry through delivery.
• Act as a key customer contact and ensure timely, professional communication.
• Coordinate with Sales, Operations, Finance, Production, Shipping, and the global Customer Service team to support customer needs.
• Support service-related customer requests, including repairs and calibrations and follow-up communication.
• Build strong relationships with customers and internal stakeholders.
• Work with the team to improve processes and deliver a better customer experience.
• Maintain accurate customer and order information in the relevant systems.

Skills

Customer service

Order processing

Communication

Collaboration

Attention to detail

Planning

Analytical

Fluency in English

Education

Bachelor's degree or higher

Tools

Salesforce

Office 365

D365

Job description

About Us

Ocean Optics is a fast-paced, high performing and high growth organization that was recently named one of Orlando's Best Places to work! Our people thrive in an inclusive, innovative, and collaborative culture. Join our team of instigators of the possible where WE MEASURE WHAT MATTERS .For more information please visit http://www.oceanoptics.com

About the Opportunity

Join world-class experts in finding answers to our customers’ toughest questions as a Customer Service Specialist. Ocean’s customer service organization is designed to accelerate and support our entire customer base. As a Customer Service Specialist, you will often be the first and last interaction our customers have with Ocean, working directly with customers, sales, engineering, and operations to support a smooth customer experience from inquiry through delivery. You will partner with customers to understand their needs, book customer orders, coordinate order scheduling, and support service offerings like repairs and calibration. You will also work closely with the internal team to continuously improve the customer experience. This is a Temp to Hire position based out of our San Mateo, CA office. Through a natural curiosity and passion for servicing our customers, the successful candidate will:

• Book customer orders accurately and support the full order process from entry through delivery.
• Act as a key customer contact and ensure timely, professional communication.
• Coordinate with Sales, Operations, Finance, Production, Shipping, and the global Customer Service team to support customer needs.
• Support service-related customer requests, including repairs, calibrations, and follow-up communication.
• Build strong relationships with customers and internal stakeholders.
• Work closely with the team to improve processes and deliver a better customer experience.
• Maintain accurate customer and order information in the relevant systems.
• Other duties as assigned.

About the Candidate

• 2+ years of experience managing customer orders, order processing, and customer interactions with a proven track record of success.
• Experience with Salesforce, Office 365, and D365.
• Self-starter with a track record of exceptional performance and goal achievement.
• Strong interpersonal and collaboration skills, with a genuine love for customer interaction and working with people.
• Enjoys working in a global team environment and collaborating with colleagues and customers across different cultures.
• Excellent skills in planning, communication, analytical capabilities, and attention to detail.
• Ability to deal with ambiguity, navigate uncertain situations, and drive for clarity.
• Strong bias for action, a high sense of urgency, and the ability to drive results.
• High standard of ethics and integrity.
• Bachelor’s degree or higher preferred.
• Fluency in English.

About the Company

Ocean Optics pioneered miniature spectrometers and deliver spectral solutions to researchers, OEMs, and industrial customers, also designs and builds industrial-grade photonics systems for material inspection, chemical identification, and quality assurance. At Ocean We Measure What Matters, and our Mission is to design precise photonics systems to solve customer measurement challenges to make the world safer, cleaner, and healthier. We have discovered, refined, and delivered new approaches to solving problems with spectroscopy and imaging technologies. Backed by deep experience, we are working within applications including biomedical, semiconductors, research & science, industrial, environmental, food & agriculture, and safety & security. We partner with customers to achieve ambitious goals, leveraging the power of light for advancement in health, safety, and the environment. With more than 200 employees worldwide, including in the US, Europe, and Asia, we leverage the wealth of knowledge from a diverse and multidisciplinary team, which drives our growth and high performance. Ocean Optics is a subsidiary of Halma plc, an international market leader in safety, health, and environmental technology.

About the Perks

• Ocean Optics offers a comprehensive compensation package and health and wellness benefits.
• Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.

Equal Opportunity Employer

Ocean Optics is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.

Compensation

The base salary range for this position is $24.00 - $26.00 per hour. Actual compensation will be determined based on factors such as skills, experience, qualifications, and work location, in accordance with the applicable law. If converted to a permanent position, the role will be eligible to participate in the company's variable compensation plan, subject to the achievement of company performance goals, and will also be eligible for company benefits. #Ocean Optics #LI-KS1 #LI-NE1 #LI-LW4 #LI-Onsite Halma is a global group of life-saving technology companies with major operations in the UK, Mainland Europe, the USA and Asia Pacific. Our purpose is to grow a safer, cleaner, healthier future for everyone, every day. Halma offers career opportunities for both senior leaders and for graduates.We welcome experienced professionals who are inspired by our purpose, who are entrepreneurial and who want to help take our companies to the next level of growth. Our graduate program offers a unique experience to work in the Halma companies across the world. http://www.halma.com