Global Customer Service & Logistics Specialist

Colonial Group; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Calumet is seeking an International Customer Service Account Representative to provide service to global customers, coordinating order fulfillment from entry to receipt and handling letters of credit and freight arrangements across ocean and air logistics.

In this role you will work with Sales, Pricing, Export Operations, and Global Trade and Compliance to resolve inquiries, manage documentation, and ensure timely deliveries while upholding Calumet's standards.

Qualifications

• College degree preferred or equivalent work experience.
• 3+ years of related customer support experience required.
• Proficient computer skills with demonstrated experience in Microsoft Office and ERP systems.

Responsibilities

• Manage timely and accurate order fulfillment from entry to receipt.
• Coordinate Letters of Credit and Proforma Invoices.
• Arrange ocean and air freight, request bookings, and upload documentation with 3PL.
• Coordinate loading appointments for carriers and ensure shipping documents reach customers.
• Assist with customer inquiries on products, loading requirements, or freight quotes.
• Review orders for accuracy and release confirmations to customers, forwarders, or plants.
• Maintain document records and provide administrative support to the department.

Skills

Customer service

ERP systems

Microsoft Office

Problem solving

Education

College degree or equivalent work experience

3+ years of related customer support experience

Tools

SAP

Job description

Calumet is seeking an International Customer Service Account Representative to provide service to global customers, coordinating order fulfillment from entry to receipt and handling letters of credit and freight arrangements across ocean and air logistics.

In this role you will work with Sales, Pricing, Export Operations, and Global Trade and Compliance to resolve inquiries, manage documentation, and ensure timely deliveries while upholding Calumet's standards.