International Customer Service Account Representative

Calumet; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Calumet is seeking an International Customer Service Account Representative to serve global customers and collaborate with Sales, Pricing, Plant Personnel, Export Operations, and Global Trade teams. You will manage inquiries, process orders, and coordinate freight and documentation to ensure on-time delivery.

You will work closely with 3PL partners, review orders for accuracy, and maintain robust records. A strong foundation in ERP systems and SAP is preferred, with 3+ years of customer support

Qualifications

• College degree preferred or equivalent work experience.
• 3+ years of related customer support experience.
• Proficient with Microsoft Office and ERP systems.

Responsibilities

• Provide service to international customers and work with Sales, Pricing, Plant Personnel, Export Operations, and Global Trade departments.
• Coordinate Letters of Credit and Proforma Invoices.
• Arrange ocean and air freight via 3PL and manage bookings and documentation.
• Coordinate loading appointments and ensure shipping documents reach customers.
• Assist with customer inquiries on products, loading requirements, or freight quotes.
• Review orders for accuracy and communicate confirmations to customers, freight forwarders, carriers, and plants.
• Maintain records and provide administrative support to the department.
• Investigate and resolve customer issues for corrective action.
• Represent Calumet professionally and build strong customer partnerships.
• Perform additional duties as assigned.

Skills

Customer service

Organizational skills

Problem solving

Foreign trade knowledge

Incoterms

ERP systems

Microsoft Office

Education

College degree preferred or equivalent work experience

Tools

SAP

ERP systems

Job description

Who are we?

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you’re ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we’re Calumet Proud!

At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the foundation to everyday essential products that help millions of people live and thrive. We are headquartered in Indianapolis and have numerous production locations in the US. We are customer focused and utilize our values of collaboration and entrepreneurship to grow the business. We offer a dynamic, high-performance environment where team members can have real input and impact on our business. If you’re ready to roll up your sleeves, treat the business as if it is your own and add value accordingly, come see why we’re Calumet Proud!

PURPOSE:

The International Customer Service Account Representative provides service to global companies. This role works alongside Sales, Pricing, Plant Personnel, Export Operations, and Global Trade and Compliance departments and interacts directly with international customers, freight forwarders, and carriers.

KEY OBJECTIVES AND RESPONSIBILITIES:

• Responsible for timely and accurate order fulfillment from purchase order entry to receipt
• Coordinate Letter of Credit and Proforma Invoices
• Work with Calumet’s 3PL to arrange ocean and air freight to meet customer’s delivery needs, request bookings, and upload all pertinent documentation
• Coordinate loading appointments for carriers at Calumet plants
• Ensure that final shipping documents are received by the customer
• Assist with customer inquiries on products, loading requirements, or freight quotes
• Review orders for accuracy and release confirmations to the customer, freight forwarder or carrier, and plant personnel
• Assist with Domestic accounts as assigned
• Maintain document records and provide administrative assistance to the department as needed
• Investigate and resolve customer issues for corrective and preventive action
• Represent Calumet in a professional manner and create strong partnerships with customers through exemplary customer support
• Additional duties as assigned

REQUIRED EDUCATION/EXPERIENCES:

• College degree preferred or equivalent work experience
• 3+ years of related customer support experience required
• Proficient computer skills with demonstrated experience in Microsoft office, ERP systems

PREFERRED EDUCATION/EXPERIENCES:

• Preferred international logistics experience
• Prior experience with SAP system preferred

COMPETENCIES:

• Demonstration of Calumet Values – Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence
• Computer savvy with strong technical skills desired
• Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
• Problem solver with ability to provide solutions
• Familiarity with foreign trade requirements and incoterms

Salary and benefits commensurate with experience. We are an equal opportunity employer including disability and veteran and is committed to providing reasonable accommodations to individuals. If you require assistance or accommodation due to a disability, please contact our HR team at [e-mail]. Requests for accommodations will not impact hiring decisions, and all information provided will be kept confidential.

All offers of employment are conditioned upon successfully passing a drug test