International Customer Service Account Representative

Colonial Group; Indianapolis (IN); On-site; USD 52,000 - 68,000; Full time

Job summary

Calumet is seeking an International Customer Service Account Representative to provide service to global customers, coordinating order fulfillment from entry to receipt and handling letters of credit and freight arrangements across ocean and air logistics.

In this role you will work with Sales, Pricing, Export Operations, and Global Trade and Compliance to resolve inquiries, manage documentation, and ensure timely deliveries while upholding Calumet's standards.

Qualifications

• College degree preferred or equivalent work experience.
• 3+ years of related customer support experience required.
• Proficient computer skills with demonstrated experience in Microsoft Office and ERP systems.

Responsibilities

• Manage timely and accurate order fulfillment from entry to receipt.
• Coordinate Letters of Credit and Proforma Invoices.
• Arrange ocean and air freight, request bookings, and upload documentation with 3PL.
• Coordinate loading appointments for carriers and ensure shipping documents reach customers.
• Assist with customer inquiries on products, loading requirements, or freight quotes.
• Review orders for accuracy and release confirmations to customers, forwarders, or plants.
• Maintain document records and provide administrative support to the department.

Skills

Customer service

ERP systems

Microsoft Office

Problem solving

Education

College degree or equivalent work experience

3+ years of related customer support experience

Tools

SAP

Job description

PURPOSE:

The International Customer Service Account Representative provides service to global companies. This role works alongside Sales, Pricing, Plant Personnel, Export Operations, and Global Trade and Compliance departments and interacts directly with international customers, freight forwarders, and carriers.

KEY OBJECTIVES AND RESPONSIBILITIES:

• Responsible for timely and accurate order fulfillment from purchase order entry to receipt
• Coordinate Letter of Credit and Proforma Invoices
• Work with Calumet’s 3PL to arrange ocean and air freight to meet customer’s delivery needs, request bookings, and upload all pertinent documentation
• Coordinate loading appointments for carriers at Calumet plants Ensure that final shipping documents are received by the customer
• Assist with customer inquiries on products, loading requirements, or freight quotes
• Review orders for accuracy and release confirmations to the customer, freight forwarder or carrier, and plant personnel
• Assist with Domestic accounts as assigned
• Maintain document records and provide administrative assistance to the department as needed
• Investigate and resolve customer issues for corrective and preventive action
• Represent Calumet in a professional manner and create strong partnerships with customers through exemplary customer support
• Additional duties as assigned

REQUIRED EDUCATION/EXPERIENCES:

• College degree preferred or equivalent work experience
• 3+ years of related customer support experience required
• Proficient computer skills with demonstrated experience in Microsoft office, ERP systems

PREFERRED EDUCATION/EXPERIENCES:

• Preferred international logistics experience
• Prior experience with SAP system preferred

COMPETENCIES:

• Demonstration of Calumet Values– Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for Customers, and Excellence
• Computer savvy with strong technical skills desired
• Highly organized with the ability to manage multiple projects and assignments in a rapidly changing environment while meeting critical deadlines
• Problem solver with ability to provide solutions
• Familiarity with foreign trade requirements and incoterms