Customer Care & Order Fulfillment Specialist

Calumet; Indianapolis (IN); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Calumet in Indianapolis seeks a Customer Service Account Representative to handle front-line order entry and order management, using the company’s systems to ensure timely fulfillment. You will interact with customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation to keep orders moving smoothly.

The role emphasizes accurate data entry, proactive communication, problem solving, and advocacy for the customer.

Qualifications

• High school diploma or GED.
• 1+ years of related customer support and/or order entry experience.
• Experience with ERP systems (e.g., SAP) is preferred.
• Proficient computer skills with demonstrated experience in the Microsoft Office suite.
• Hybrid work schedule with 4 days in-office weekly; Wednesdays mandatory.

Responsibilities

• Responsible for timely and accurate order entry and supporting effective order fulfillment.
• Processes sales orders received from customers and monitors activity through delivery.
• Follow-up with customers to validate purchase order questions.
• Monitors open orders and notifies partners and customers for updates.

Skills

Customer Service

Order Entry

Communication

Attention to Detail

Teamwork

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Job description

Calumet in Indianapolis seeks a Customer Service Account Representative to handle front-line order entry and order management, using the company’s systems to ensure timely fulfillment. You will interact with customers, Sales, Plant personnel, Accounting, Credit, Pricing and Transportation to keep orders moving smoothly.

The role emphasizes accurate data entry, proactive communication, problem solving, and advocacy for the customer.