Global Customer Service International Logistics Specialist

Reliable Safety and Flow Corporation; Liberty (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and FSA

401k with company match

Life Insurance

PTO and vacation time

Paid holidays

Job summary

Reliable Safety & Flow Corporation in Liberty, SC is seeking an International Customer Service Representative to support global customers. You will manage quotes and orders, ensure accurate documentation, and coordinate international logistics to facilitate smooth customs clearance.

The role demands strong communication, accuracy, and a collaborative team approach. Responsibilities focus on building relationships, applying export policies, and delivering timely updates to customers while using

Qualifications

• Associate's degree required with related field.
• 2+ years of customer service or international shipping experience.
• Solid knowledge of export regulations and Incoterms is preferred.
• Strong data-entry accuracy and ERP familiarity a plus.

Responsibilities

• Builds strong relationships with designated customers to drive loyalty and retention.
• Complies with export policies and regulations for domestic and international shipments.
• Enters export quotes and orders into ERP with country- and customer-specific requirements.
• Facilitates accurate export documentation and customs clearance.
• Assists customers in selecting Reliable products and advises on availability.
• Informs customers of delays and coordinates overseas transportation with forwarders.
• Applies international pricing procedures to balance customer expectations and risk.
• Addresses concerns and resolves issues arising from international delays.

Skills

Communication skills

Customer service

Time management

Problem solving

Attention to detail

Teamwork

Process adherence

Export knowledge

Incoterms knowledge

Education

Associate's degree in Business and/or Related Field

Tools

Microsoft Office

Job description

Reliable Safety & Flow Corporation in Liberty, SC is seeking an International Customer Service Representative to support global customers. You will manage quotes and orders, ensure accurate documentation, and coordinate international logistics to facilitate smooth customs clearance.

The role demands strong communication, accuracy, and a collaborative team approach. Responsibilities focus on building relationships, applying export policies, and delivering timely updates to customers while using