International Customer Service Representative

Reliable Safety and Flow Corporation; Liberty (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and FSA

401k with company match

Life Insurance

PTO and vacation time

Paid holidays

Job summary

Reliable Safety & Flow Corporation in Liberty, SC is seeking an International Customer Service Representative to support global customers. You will manage quotes and orders, ensure accurate documentation, and coordinate international logistics to facilitate smooth customs clearance.

The role demands strong communication, accuracy, and a collaborative team approach. Responsibilities focus on building relationships, applying export policies, and delivering timely updates to customers while using

Qualifications

• Associate's degree required with related field.
• 2+ years of customer service or international shipping experience.
• Solid knowledge of export regulations and Incoterms is preferred.
• Strong data-entry accuracy and ERP familiarity a plus.

Responsibilities

• Builds strong relationships with designated customers to drive loyalty and retention.
• Complies with export policies and regulations for domestic and international shipments.
• Enters export quotes and orders into ERP with country- and customer-specific requirements.
• Facilitates accurate export documentation and customs clearance.
• Assists customers in selecting Reliable products and advises on availability.
• Informs customers of delays and coordinates overseas transportation with forwarders.
• Applies international pricing procedures to balance customer expectations and risk.
• Addresses concerns and resolves issues arising from international delays.

Skills

Communication skills

Customer service

Time management

Problem solving

Attention to detail

Teamwork

Process adherence

Export knowledge

Incoterms knowledge

Education

Associate's degree in Business and/or Related Field

Tools

Microsoft Office

Job description

International Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: Liberty, SC

Reporting To: Dee Talley

Description

Reliable Safety & Flow Corporation is seeking an International Customer Service Representative. The International Customer Service Representative provides effective customer service for all internal and external customers located across the globe.

Key Responsibilities

• Builds strong customer relationships, loyalty, and retention with designated customers
• Diligently comply with Reliable export policies/procedures and government (domestic and international) export regulations.
• Enter export quotes and orders into the ERP system ensuring unique international country/customer-specific destination requirements are satisfied.
• Flawless execution of order entry directly affects the Export Documentation produced, ensuring uninterrupted customs clearance at the international destination.
• Assist customers in the selection of Reliable products(s).
• Continually apprise customers of any delays in product availability.
• Determine the most cost-effective, efficient, and competitive overseas transportation method utilizing selected Freight Forwarders/Carriers specializing in specific foreign market lanes.
• Coordinate International logistics with Freight Forwarders/Carriers and obtain advance bookings.
• Applies International credit and pricing procedures to meet customer expectations while minimizing financial risk for the organization.
• Addresses customer concerns, service failures, and resolves issues resulting from international customs delays.
• Determine hold for complete lead times for product availability to single export fulfillment.
• Ensure cross-functional training to cover down on fellow customer service representatives in their absence, to include overseas warehouse orders
• Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment, and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
• Performs other duties as directed

Skills, Knowledge & Expertise

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses a strong commitment to a team environment while working well with others
• Works systematically and logically to resolve problems
• Able to follow instructions with minimal supervision within specified time frames
• Understanding of common business practices relating to pricing, terms, shipment, taxes, and payment for products and services
• Business knowledge of the export community (forwarders, consolidators, logistic companies, freight, and air couriers.)
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office
• Working knowledge of U.S. Export Regulations and Incoterms 2000 or higher

Qualifications

• Associate's degree in Business and/or Related Field
• 2 + years of Customer Service or international shipping experience

Job Benefits

• Medical, Dental, Vision and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance is provided for after 90 days of employment
• 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays