Global Customer Service Specialist - International Shipping

Reliable Sprinkler Co.; South Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision

FSA

401k with company match

Life insurance

PTO after 60 days

Vacation after 6 months

Paid holidays

Job summary

Reliable Safety & Flow Corporation is seeking an International Customer Service Representative to provide effective service for customers worldwide. This role focuses on order entry, export documentation, and coordinating international logistics to ensure timely delivery and satisfied clients.

The candidate should have strong communication skills, experience in customer service or international shipping, and a solid understanding of export regulations and Incoterms 2000 or higher.

Qualifications

• Associate's degree in Business and/or related field.
• 2+ years of customer service or international shipping experience.
• Excellent communication and interpersonal skills.
• Working knowledge of U.S. export regulations and Incoterms 2000 or higher.

Responsibilities

• Builds strong customer relationships, loyalty, and retention with designated customers.
• Diligently comply with export policies and export regulations.
• Enter export quotes and orders into ERP ensuring country/customer-specific requirements.
• Ensure correct export documentation and smooth customs clearance.
• Assist customers in product selection and availability updates.
• Coordinate international logistics and advance bookings with freight forwarders.

Skills

Strong communication

Customer service

Time management

International shipping

MS Office

ERP familiarity

Attention to detail

Education

Associate's degree in Business

Job description

Reliable Safety & Flow Corporation is seeking an International Customer Service Representative to provide effective service for customers worldwide. This role focuses on order entry, export documentation, and coordinating international logistics to ensure timely delivery and satisfied clients.

The candidate should have strong communication skills, experience in customer service or international shipping, and a solid understanding of export regulations and Incoterms 2000 or higher.