Senior Global CS Director — Remote & Strategic

SCIEX; New Brighton (MN); Remote; USD 230,000 - 250,000; Full time

Benefits offered by this job

Remote work arrangement

Bonus pay

401(k) program

Job summary

SCIEX seeks a Senior Director, Global Customer Service to lead the worldwide customer service organization and elevate the customer experience as a strategic advantage. You will own the quote-to-book, contract administration and revenue enablement across regions, partnering with cross-functional leaders to ensure service excellence and cost efficiency.

The role emphasizes Danaher Business System-driven improvements, global governance, and a remote-friendly setup enabling collaboration across

Qualifications

• Bachelor's degree in business, operations, engineering, life sciences, finance or a related analytical field.
• Demonstrated experience leading multi-region, global customer service operations.
• Experience delivering organizational change and implementing transformation programs.

Responsibilities

• Lead global customer service operations across regions.
• Own the quote-to-book process, contract administration and revenue enablement.
• Drive customer experience improvements and operational excellence using Danaher Business System.
• Develop and manage global customer service budget and drive cost efficiency.

Skills

Leadership

Global operations

Customer service

Education

Bachelor's degree in business/operational field

Job description

SCIEX seeks a Senior Director, Global Customer Service to lead the worldwide customer service organization and elevate the customer experience as a strategic advantage. You will own the quote-to-book, contract administration and revenue enablement across regions, partnering with cross-functional leaders to ensure service excellence and cost efficiency.

The role emphasizes Danaher Business System-driven improvements, global governance, and a remote-friendly setup enabling collaboration across