Global Customer Sales & Order Fulfillment Specialist

HEICO; Mount Juliet (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive salary and benefits

Opportunities for professional growth

Collaborative team environment

Exposure to global customers

Job summary

HEICO in Mt. Juliet, TN is seeking a Customer Sales & Order Fulfillment Representative to be the main contact for customers, managing orders from quote to shipment and supporting new business opportunities.

The role emphasizes accurate processing, timely communication, and problem solving in a fast-paced environment. Ideal candidates have strong service orientation, Excel proficiency, and the ability to coordinate with internal teams and international customers.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, particularly Excel.
• Strong organizational skills and attention to detail.
• Problem-solving mindset with the ability to work independently and collaboratively.

Responsibilities

• Serve as the primary contact for a diverse portfolio of domestic and international customers.
• Respond to customer requests for quotations by providing pricing and delivery information via phone, email, and other communication channels.
• Manage customer orders from quote through shipment, ensuring timely and accurate fulfillment.
• Receive and process parts for repair and coordinate with customers and internal business units regarding delivery schedules and order exceptions.
• Provide regular order updates and status reports to customers.
• Prepare detailed repair quotations and proactively follow up with customers to obtain approvals.
• Support business growth by developing new customer opportunities and maintaining existing customer relationships.
• Troubleshoot and resolve customer concerns in a professional and timely manner.
• Generate ad hoc reports using proprietary software and Microsoft Excel.
• Maintain accurate documentation and organize files in compliance with regulatory and audit requirements.
• Collaborate with cross-functional teams to ensure exceptional customer service and operational efficiency.

Skills

Customer service

Communication

Multitasking

Excel

Organizational skills

Problem-solving

Education

Associate degree

Bachelor's degree

Tools

Microsoft Excel

Job description

HEICO in Mt. Juliet, TN is seeking a Customer Sales & Order Fulfillment Representative to be the main contact for customers, managing orders from quote to shipment and supporting new business opportunities.

The role emphasizes accurate processing, timely communication, and problem solving in a fast-paced environment. Ideal candidates have strong service orientation, Excel proficiency, and the ability to coordinate with internal teams and international customers.