Global Customer Orders & Logistics Specialist

Michelman; Cincinnati (OH); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Michelman in Cincinnati, OH is seeking a Customer Account Specialist to join our Customer Service team. You will manage orders from entry to shipment, coordinate with planning, production, and logistics, and provide professional, friendly service in a fast-paced environment.

This hybrid role requires two or more years in customer service and shipping, knowledge of Incoterms and HazMat, and experience with ERP systems.

Qualifications

• Two+ years in customer service or order processing required.
• Two+ years international/domestic shipping and logistics preferred.
• ERP experience (Oracle/JDE) preferred.
• Salesforce SFDC experience preferred.

Responsibilities

• Manage customer orders through the full order cycle from entry to shipment.
• Collaborate with Planning, Production, Shipping, freight forwarders and brokers to ensure on‑time delivery.
• Coordinate with Safety and Regulatory to ensure compliance with import/export regulations.
• Act as customer advocate and address needs with Sales and other departments.
• Respond to inquiries about products, services, and other functions.
• Identify and resolve order issues, track shipments, and expedite as needed.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Team collaboration

Global teamwork

Incoterms

HazMat knowledge

Microsoft Office

Overtime flexibility

Education

Two+ years customer service experience

Two+ years shipping/logistics experience

ERP experience (Oracle/JDE)

Salesforce SFDC experience preferred

Tools

Oracle/JDE ERP

Salesforce SFDC

Microsoft Office (Word/Excel)

Job description

Michelman in Cincinnati, OH is seeking a Customer Account Specialist to join our Customer Service team. You will manage orders from entry to shipment, coordinate with planning, production, and logistics, and provide professional, friendly service in a fast-paced environment.

This hybrid role requires two or more years in customer service and shipping, knowledge of Incoterms and HazMat, and experience with ERP systems.