Global Order & Logistics Specialist

Michelman; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Michelman, Inc. is seeking a Customer Account Specialist to join our Customer Service team at the Cincinnati, OH headquarters.

You will ensure orders are processed accurately and timely, delivering professional, friendly support in a fast-paced environment under the supervision of the Customer Service Manager. You will collaborate across planning, production, and shipping, manage domestic and international orders, and help maintain high levels of customer satisfaction.

Qualifications

• Two or more years of experience in customer service, account management, or order processing.
• Two or more years’ experience in international/domestic shipping and logistics – strongly preferred.
• Experience with ERP systems (Oracle/JDE) and Salesforce (SFDC) preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Manage customer orders through the entire order cycle from entry to shipment.
• Coordinate with Planning, Production, and Shipping to ensure on-time delivery.
• Work with freight forwarders and customs brokers to ensure compliance and documentation.
• Communicate with Sales and other departments to address customer needs and satisfaction.
• Answer inquiries about products and services and resolve order issues.

Skills

Customer service

Order processing

Communication

Collaboration

Bilingual English/Spanish

Attention to detail

Education

High school diploma

College degree preferred

Tools

ERP systems (Oracle/JDE)

SalesForce (SFDC)

Microsoft Office

Job description

Michelman, Inc. is seeking a Customer Account Specialist to join our Customer Service team at the Cincinnati, OH headquarters.

You will ensure orders are processed accurately and timely, delivering professional, friendly support in a fast-paced environment under the supervision of the Customer Service Manager. You will collaborate across planning, production, and shipping, manage domestic and international orders, and help maintain high levels of customer satisfaction.