Customer Account Specialist

Michelman; Cincinnati (OH); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Michelman in Cincinnati, OH is seeking a Customer Account Specialist to join our Customer Service team. You will manage orders from entry to shipment, coordinate with planning, production, and logistics, and provide professional, friendly service in a fast-paced environment.

This hybrid role requires two or more years in customer service and shipping, knowledge of Incoterms and HazMat, and experience with ERP systems.

Qualifications

• Two+ years in customer service or order processing required.
• Two+ years international/domestic shipping and logistics preferred.
• ERP experience (Oracle/JDE) preferred.
• Salesforce SFDC experience preferred.

Responsibilities

• Manage customer orders through the full order cycle from entry to shipment.
• Collaborate with Planning, Production, Shipping, freight forwarders and brokers to ensure on‑time delivery.
• Coordinate with Safety and Regulatory to ensure compliance with import/export regulations.
• Act as customer advocate and address needs with Sales and other departments.
• Respond to inquiries about products, services, and other functions.
• Identify and resolve order issues, track shipments, and expedite as needed.

Skills

Customer service

Attention to detail

Communication skills

Problem solving

Team collaboration

Global teamwork

Incoterms

HazMat knowledge

Microsoft Office

Overtime flexibility

Education

Two+ years customer service experience

Two+ years shipping/logistics experience

ERP experience (Oracle/JDE)

Salesforce SFDC experience preferred

Tools

Oracle/JDE ERP

Salesforce SFDC

Microsoft Office (Word/Excel)

Job description

Currently, we have a great opportunity available for a Customer Account Specialist to join our Customer Service team at our Cincinnati, OH headquarters. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Customer Service Manager.

Primary Responsibilities

• Collaborate effectively within a highly matrixed, global environment.
• Manage customer orders through the entire order cycle, from order entry to shipment, including generating shipping packets, scheduling transportation, and confirming shipment details for both domestic and international orders.
• Work collaboratively with Planning, Production, and Shipping departments, as well as freight forwarders and customs brokers, to ensure accuracy and on-time delivery of customer orders.
• Coordinate with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documentation comply with relevant safety, transportation, customs, and trade regulations.
• Serve as a customer advocate by managing communication with Sales and other departments to proactively address customer needs and maintain high levels of customer satisfaction.
• Answer customer inquiries regarding products, services, and other business functions.
• Proactively identify and resolve customer order issues, track shipments, and expedite orders as needed, both domestically and internationally.

Critical Competencies, Knowledge, Skills, and Abilities

• Positive attitude with a strong customer service orientation
• Exceptional prioritization, organizational skills, and attention to detail
• Excellent oral and written communication skills
• Strong problem-solving and critical thinking abilities
• Team-oriented with a willingness to collaborate in a fast-paced environment
• Ability to build effective working relationships across functional teams and within a global organization
• Knowledge of Incoterms® and hazardous materials (HazMat) requirements
• Understanding of import/export regulations, shipping, and logistics best practices
• Strong working knowledge of Microsoft Office, including Word and Excel
• Flexibility to occasionally work beyond established hours

Education and Experience

• Two (2) or more years of experience in customer service, account management, or order processing required.
• Sales experience is not required, as this role does not involve sales or business development.
• Two (2) or more years’ experience in international/domestic shipping and logistics – strongly preferred
• Experience with ERP systems, Oracle / JDE preferred
• SalesForce (SFDC) Experience preferred

Other

• This is a hybrid role with the majority of time expected to be spent onsite at our Cincinnati, OH HQ. Relocation assistance will not be offered for this role.
• Work hours: Monday through Friday 8AM-5PM.

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties, and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Motivated by unwavering values, and ingrained with a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. From helping grow food and keep it fresh, to making vehicles lighter and more fuel efficient, to shielding our homes from the elements, Michelman‘s environmentally conscious solutions protect and enhance the materials that shape our world.

Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves on our values of integrity, respect, and success. With our dedication to your technical and professional growth, in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways.

No phone calls, please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products.

For more information about Michelman, please visit https://www.michelman.com/.

It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans