Customer Accounts Specialist

Michelman; Cincinnati (OH); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Michelman, Inc. is seeking a Customer Account Specialist to join our Customer Service team at the Cincinnati, OH headquarters.

You will ensure orders are processed accurately and timely, delivering professional, friendly support in a fast-paced environment under the supervision of the Customer Service Manager. You will collaborate across planning, production, and shipping, manage domestic and international orders, and help maintain high levels of customer satisfaction.

Qualifications

• Two or more years of experience in customer service, account management, or order processing.
• Two or more years’ experience in international/domestic shipping and logistics – strongly preferred.
• Experience with ERP systems (Oracle/JDE) and Salesforce (SFDC) preferred.
• Bi-lingual English/Spanish preferred.

Responsibilities

• Manage customer orders through the entire order cycle from entry to shipment.
• Coordinate with Planning, Production, and Shipping to ensure on-time delivery.
• Work with freight forwarders and customs brokers to ensure compliance and documentation.
• Communicate with Sales and other departments to address customer needs and satisfaction.
• Answer inquiries about products and services and resolve order issues.

Skills

Customer service

Order processing

Communication

Collaboration

Bilingual English/Spanish

Attention to detail

Education

High school diploma

College degree preferred

Tools

ERP systems (Oracle/JDE)

SalesForce (SFDC)

Microsoft Office

Job description

General Summary

Currently, we have a great opportunity available for a Customer Account Specialist to join our Customer Service team at our Cincinnati, OH headquarters. You will be responsible for providing professional and friendly customer service in a fast-paced environment and ensuring that customer orders are processed timely and accurately. This role will report to the Customer Service Manager.

Primary Responsibilities

Collaborate effectively within a highly matrixed, global environment. Manage customer orders through the entire order cycle, from order entry to shipment, including generating shipping packets, scheduling transportation, and confirming shipment details for both domestic and international orders. Work collaboratively with Planning, Production, and Shipping departments, as well as freight forwarders and customs brokers, to ensure accuracy and on-time delivery of customer orders. Coordinate with Safety and Regulatory departments to ensure that all domestic and international shipments and associated documentation comply with relevant safety, transportation, customs, and trade regulations. Serve as a customer advocate by managing communication with Sales and other departments to proactively address customer needs and maintain high levels of customer satisfaction. Answer customer inquiries regarding products, services, and other business functions. Proactively identify and resolve customer order issues, track shipments, and expedite orders as needed, both domestically and internationally.

Critical Competencies, Knowledge, Skills, and Abilities

Positive attitude with a strong customer service orientation Exceptional prioritization, organizational skills, and attention to detail Excellent oral and written communication skills Strong problem-solving and critical thinking abilities Team-oriented with a willingness to collaborate in a fast-paced environment Ability to build effective working relationships across functional teams and within a global organization Knowledge of Incoterms® and hazardous materials (HazMat) requirements Understanding of import/export regulations, shipping, and logistics best practices Strong working knowledge of Microsoft Office, including Word and Excel Flexibility to occasionally work beyond established hours

Education and Experience

High school diploma required; college degree preferred

Two (2) or more years of experience in customer service, account management, or order processing required. Sales experience is not required, as this role does not involve sales or business development.

Two (2) or more years’ experience in international/domestic shipping and logistics – strongly preferred

Experience with ERP systems, Oracle / JDE preferred

SalesForce (SFDC) Experience preferred

Bi-lingual (English/Spanish) preferred

Other

This is a hybrid role with the majority of time expected to be spent onsite at our Cincinnati, OH HQ. Relocation services will not be offered for this role. Work hours: Monday through Friday 8AM-5PM.

About Michelman

Motivated by unwavering values, and ingrained with a passion for innovation, Michelman is a global developer and manufacturer of specialized sustainable chemistry used in industrial and agricultural coatings, digital printing, consumer packaging, and advanced composites for automotive and aerospace. From helping grow food and keep it fresh, to making vehicles lighter and more fuel efficient, to shielding our homes from the elements, Michelman’s environmentally conscious solutions protect and enhance the materials that shape our world. Michelman is proud of the values-focused work environment that we have crafted. We pride ourselves on our values of integrity, respect, and success. With our dedication to your technical and professional growth, in addition to our rigorous onboarding experience, we guarantee that you will find yourself challenged in new ways.

No phone calls, please. Michelman does not hire individuals who use tobacco products. All candidates will receive a drug test prior to beginning employment which will include a test for tobacco products. For more information about Michelman, please visit https://www.michelman.com/. It is Michelman, Inc. policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Michelman is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans