Global Customer Service Ops Leader — Drive Transformation

LAM RESEARCH Corporation

Livermore (CA)

Hybrid

USD 137,000 - 287,000

Full time

14 days+

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Job summary

Lam Research is seeking a senior leader to define and drive the global customer service strategy, standardize processes, and advance SAP-enabled transformations across regions. You will own global service performance, lead cross-functional programs, and guide a large global team in a high‑tech, capital equipment environment.

The role emphasizes governance, analytics-driven improvements, and a bias for action within Lam’s hybrid work model and customer-centric approach.

Qualifications

Bachelor's degree in a related field is required; MBA preferred.
15+ years of experience in B2B customer service, call center operations, and order management.
5+ years leading global teams and enterprise-scale transformation initiatives.

Responsibilities

Define and execute the global customer service strategy across regions and time zones.
Drive global process standardization for customer service and order management (SOPs, knowledge mgmt, workflows).
Lead SAP-enabled process improvements, automation, and self-service capabilities.
Own global service performance using analytics to improve productivity and customer experience.
Manage project prioritization, governance, and resource allocation for run‑the‑business and improvement initiatives.
Partner cross-functionally to drive alignment and execution.
Lead and develop a global team with a culture of accountability and Lam Core Values.