Senior Manager, Global Customer Service Operations

Lam Research Salzburg GmbH; Livermore (CA); Hybrid; USD 137,000 - 287,000; Full time

Job summary

Lam Research is seeking a Sr. Mgr in Livermore, CA to lead the Spares Operations Global Customer Service Organization, driving end-to-end process standardization and a superior customer experience across regions.

You will shape the global operating model, improve efficiency, and build digital infrastructure to support Lam’s services business while guiding a high-performing team through strategic transformation.

Qualifications

• Bachelor’s degree in Supply Chain, Engineering, Operations, Business or related field.
• Master’s degree or MBA preferred.
• 15+ years in B2B customer service, call center ops, and order management.

Responsibilities

• Define and execute the global customer service strategy across regions and time zones.
• Drive global process standardization across customer service and order management, including SOPs and knowledge management.
• Lead transformation initiatives, including SAP-enabled improvements, automation, and self-service capabilities.
• Own global service performance with analytics to improve productivity and customer experience.
• Lead and develop a global team with accountability, innovation, and continuous improvement.

Skills

Global operations leadership

B2B customer service

Process standardization

Strategic planning

Education

Bachelor’s degree in Supply Chain, Engineering, Operations, Business

Master’s degree or MBA preferred

Tools

SAP

CRM systems

Cloud contact center platforms (NICE CXone)

Job description

Lam Research is seeking a Sr. Mgr in Livermore, CA to lead the Spares Operations Global Customer Service Organization, driving end-to-end process standardization and a superior customer experience across regions.

You will shape the global operating model, improve efficiency, and build digital infrastructure to support Lam’s services business while guiding a high-performing team through strategic transformation.