Senior Manager, Digital Operations & CRM Transformation

Lam Research Salzburg GmbH; Fremont (CA); On-site; USD 137,000 - 287,000; Full time

Job summary

Lam Research in Fremont, CA is seeking a senior business systems professional to optimize CPQ, CRM, and order-to-cash processes. You will drive system improvements, lead cross-functional initiatives, and enable data-driven decision making across global teams.

The role focuses on process mapping, requirements gathering, and delivering training and documentation to ensure successful system adoption. A strong background in SAP/CRM platforms and change management is essential.

Qualifications

• End-to-end CPQ, CRM, and order-to-cash expertise.
• Strong change leadership and stakeholder communication.

Responsibilities

• Map current processes and requirements across CPQ, CRM, and order-to-cash ecosystems.
• Drive data-driven improvements to sales operations and reporting.
• Collaborate with global teams to align processes with business strategy.
• Develop training materials and user documentation for new systems.

Skills

CRM

CPQ

Order to cash

Change management

Cross-functional collaboration

Education

Bachelor’s/Master’s degree

Tools

Power BI

SharePoint

Jira Service Management

Confluence

Azure DevOps

Microsoft Dynamics

Salesforce

SAP CRM

Job description

Lam Research in Fremont, CA is seeking a senior business systems professional to optimize CPQ, CRM, and order-to-cash processes. You will drive system improvements, lead cross-functional initiatives, and enable data-driven decision making across global teams.

The role focuses on process mapping, requirements gathering, and delivering training and documentation to ensure successful system adoption. A strong background in SAP/CRM platforms and change management is essential.