Global Customer MDM Strategy Lead

MSD; Rahway (NJ); Hybrid; USD 191,000 - 300,000; Full time

Job summary

MSD in Rahway, NJ is seeking a Customer MDM Business Lead to translate commercial strategy into master data requirements and governance decisions. You will partner with global, regional, and market teams to drive adoption, value realization, and trusted customer data.

You will own business process governance for Customer MDM, define KPIs, and lead the Governance Council to resolve issues, align priorities, and measure outcomes across sales, marketing, analytics, and customer engagement.

Qualifications

• Brand messaging and data governance expertise.
• Ability to translate strategy into data requirements and ROI.
• Leadership across global and regional stakeholders.

Responsibilities

• Lead Business Partnership & Strategy for Customer MDM across Commercial.
• Define business rules, KPIs, and governance for customer data.
• Own processes, value realization, and cross-functional alignment.
• Drive change management and market readiness for rollout.
• Collaborate with IT, Privacy, Compliance and analytics teams.

Skills

Brand Messaging

Business Metrics

Customer Data Mgmt

Data Integrity

Digital Marketing

Direct Marketing

Financial Acumen

Global Leadership

Market Development

Operating Models

Pricing Strategies

Product Ownership

Strategic Alignment

Strategic Planning

Value Realization

Education

Bachelor's degree

10+ years industry experience

Job description

MSD in Rahway, NJ is seeking a Customer MDM Business Lead to translate commercial strategy into master data requirements and governance decisions. You will partner with global, regional, and market teams to drive adoption, value realization, and trusted customer data.

You will own business process governance for Customer MDM, define KPIs, and lead the Governance Council to resolve issues, align priorities, and measure outcomes across sales, marketing, analytics, and customer engagement.