Global Lead, Customer Data Management & Commercial MDM

Merck; Rahway (NJ); Hybrid; USD 140,000 - 230,000; Full time

Job summary

Merck is seeking a Customer MDM Business Lead to own the business aspects of Customer Master Data Management across the Commercial organization. You translate strategy and market needs into master data requirements, governance decisions, adoption plans, and measurable value realization.

The role collaborates with global, regional, and market teams to ensure trusted customer data, clear decision rights, and market readiness. Strong governance and cross-functional leadership are essential.

Qualifications

• Bachelor's degree and 10+ years in the industry.
• Master Data Management principles, governance, and data lifecycle.
• Experience in commercial processes: CRM, marketing, sales operations.
• Ability to drive value realization and ROI from data investments.

Responsibilities

• Lead business partnership for Customer MDM across Commercial orgs.
• Define data requirements, governance rules, and decision rights.
• Drive adoption, market readiness, and governance across markets.
• Coordinate cross-functional efforts with IT, Privacy, Compliance, Legal.

Skills

Brand Messaging

Business Metrics

Customer Data Management

Data Integrity

Digital Marketing

Direct Marketing

Financial Acumen

Global Leadership

Market Development

Operating Models

Pricing Strategies

Product Ownership

Strategic Alignment

Strategic Planning

Value Realization

Education

Bachelor's degree

Job description

Merck is seeking a Customer MDM Business Lead to own the business aspects of Customer Master Data Management across the Commercial organization. You translate strategy and market needs into master data requirements, governance decisions, adoption plans, and measurable value realization.

The role collaborates with global, regional, and market teams to ensure trusted customer data, clear decision rights, and market readiness. Strong governance and cross-functional leadership are essential.