Global Customer Care Specialist

IDEX; Wooster, Northern (OH, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

IDEX in Wooster, OH is seeking a Customer Care professional to deliver exceptional service, handle orders, and support sales with pricing and product information. The role reports to the Supervisor – Customer Care (Akron Brass) and participates in a fast-paced call center environment.

Ideal candidates are energetic, customer-focused, and proficient with Outlook and Excel. IDEX is an Equal Opportunity Employer and offers a dynamic workplace across diverse businesses.

Qualifications

• High School Diploma or equivalent.
• Excellent interpersonal and written communication skills.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Manages end-to-end customer order processing from PO receipt to shipment.
• Handles inbound calls, chats and customer support emails.
• Resolves internal and external customer issues promptly and thoroughly.
• Provides answers to general technical product questions.
• Supports the sales team with pricing and general product assistance.
• Coordinates product returns and repairs.
• Expedites shipments when necessary.
• Maintains balance between policy and customer benefit in decision making.
• Collaborates with the customer service team to improve methods.

Skills

Inbound calls

Order processing

Customer service

Pricing support

Product knowledge

Education

High School Diploma or equivalent

Tools

Outlook

Excel

Job description

IDEX in Wooster, OH is seeking a Customer Care professional to deliver exceptional service, handle orders, and support sales with pricing and product information. The role reports to the Supervisor – Customer Care (Akron Brass) and participates in a fast-paced call center environment.

Ideal candidates are energetic, customer-focused, and proficient with Outlook and Excel. IDEX is an Equal Opportunity Employer and offers a dynamic workplace across diverse businesses.