Customer Care Specialist - Fast, Accurate Orders & Support

Akron Brass Company; Wooster (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

IDEX, with Akron Brass as a key business unit, is seeking a customer care professional to deliver exceptional service and manage orders and inquiries. The role focuses on resolving issues, supporting pricing, and coordinating product returns in a fast-paced environment.

The successful candidate will handle calls, chats, and emails, maintain accuracy, and contribute to high customer satisfaction within our collaborative team at Akron Brass in the IDEX family.

Qualifications

• Energetic and customer-focused.
• Excellent interpersonal, verbal and written skills.
• Pleasant, patient and friendly attitude.
• Creative problem solver.
• Versatile and able to multi-task.
• Strong work ethic.
• Team collaboration and dependability.
• Requires high degree of accuracy.
• Proficient with Outlook, Word and Excel.

Responsibilities

• Manages end-to-end customer order processing from purchase order receipt to product shipment.
• Handles inbound phone calls, chats and customer support email requests.
• Professionally resolves internal and external customer issues promptly and thoroughly.
• Provides answers to general technical product questions.
• Supports the sales team with pricing and general product assistance.
• Coordinates product returns and repairs.
• Expedites shipments when necessary.
• Maintain a balance between company policy and customer benefit in decision making.

Skills

Inbound calls handling

Order processing

Pricing support

Product knowledge

Customer service

Team collaboration

Multi-tasking

Problem solving

Education

High School Diploma

Tools

Outlook

Word

Excel

Job description

IDEX, with Akron Brass as a key business unit, is seeking a customer care professional to deliver exceptional service and manage orders and inquiries. The role focuses on resolving issues, supporting pricing, and coordinating product returns in a fast-paced environment.

The successful candidate will handle calls, chats, and emails, maintain accuracy, and contribute to high customer satisfaction within our collaborative team at Akron Brass in the IDEX family.