Customer Service Associate — Growth & Impact

IDEX; Denver (CO); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings

Paid time off

Job summary

IDEX is hiring a Customer Service Representative to be the primary contact for customers, handling inquiries, processing orders, and maintaining CRM records. You will input orders into JDE ERP and coordinate shipping while ensuring pricing accuracy and a positive customer experience.

Ideal candidates have a high school diploma or GED, 1 year of customer service experience, and strong communication skills. This role offers a comprehensive benefits package and career growth at IDEX in the United

Qualifications

• High School Diploma or GED; 1 year of customer service experience preferred.
• Strong written and verbal communication skills; professional demeanor.
• Proficiency with Microsoft Office and basic data entry.

Responsibilities

• Handle incoming customer contact via email and phone.
• Verify pricing accuracy before order confirmation.
• Enter orders into JDE ERP system.
• Coordinate shipping logistics with carriers.
• Update customers on delivery dates and information.
• Process customer returns and resolve inquiries.
• Maintain CRM records and track issues for follow-up.
• Promote a culture of customer satisfaction.

Skills

Interpersonal skills

Communication

Active listening

Time management

Customer service

Problem solving

Attention to detail

Microsoft Office

Adaptability

Education

High School Diploma

GED

Tools

JDE ERP

Job description

IDEX is hiring a Customer Service Representative to be the primary contact for customers, handling inquiries, processing orders, and maintaining CRM records. You will input orders into JDE ERP and coordinate shipping while ensuring pricing accuracy and a positive customer experience.

Ideal candidates have a high school diploma or GED, 1 year of customer service experience, and strong communication skills. This role offers a comprehensive benefits package and career growth at IDEX in the United