Eyewear Customer Support Specialist

Luxottica Group; California; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health care

Paid time off

employee discounts

Job summary

EssilorLuxottica is seeking a Customer Service Representative in California to handle calls from business clients, process orders, and address inquiries. You will use product knowledge and strong customer service skills to retain business and ensure satisfaction.

The role requires 1+ year in customer service, excellent communication, and the ability to manage multiple tasks with accuracy. SAP experience and bilingual Spanish or French are a plus. Competitive pay and benefits are offered.

Qualifications

• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Team player with strong interpersonal skills.
• Ability to maintain composure with difficult customers.
• Excellent time management and prioritization.
• Strong PC skills including MS Office; Word and Excel.
• Ability to navigate information systems and internet.

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints and troubleshoots issues.
• Documents customer interactions and tracks call types.
• Maintains customer service standards.
• Owns follow up with customers on order/shipping/status and stock.
• Takes inbound calls for up to 90% of shift.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Customer service experience

Time management

MS Office

Problem solving

Education

High school diploma

Higher education degree

Tools

SAP

Job description

EssilorLuxottica is seeking a Customer Service Representative in California to handle calls from business clients, process orders, and address inquiries. You will use product knowledge and strong customer service skills to retain business and ensure satisfaction.

The role requires 1+ year in customer service, excellent communication, and the ability to manage multiple tasks with accuracy. SAP experience and bilingual Spanish or French are a plus. Competitive pay and benefits are offered.