Customer Experience Liaison – Orders & Coordination

PSC Industries; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

PSC Industries in Indianapolis, IN is seeking a Customer Service Representative to handle day-to-day activities for specific accounts, delivering courteous and efficient service to customers.

The role emphasizes proactive order and demand management, coordination with shipping and invoicing, and direct communication with customers to manage changes, last-minute orders, and build lasting relationships.

Qualifications

• High School Diploma or GED with experience in customer service.
• Clear English communication, both written and spoken.
• Proficient in MS Office (Word, Excel) and detail-oriented.
• Strong interpersonal and relationship-building abilities.

Responsibilities

• Proactively support order/demand management and maintain accurate system data.
• Coordinate changes in demand and last-minute orders with customers.
• Coordinate shipping and invoicing processes with other departments.
• Communicate with production area supervisors and managers.
• Build rapport with customers to foster lasting relationships.

Skills

English communication

MS Office (Word/Excel)

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Job description

PSC Industries in Indianapolis, IN is seeking a Customer Service Representative to handle day-to-day activities for specific accounts, delivering courteous and efficient service to customers.

The role emphasizes proactive order and demand management, coordination with shipping and invoicing, and direct communication with customers to manage changes, last-minute orders, and build lasting relationships.