Customer Experience & Order Support Specialist

PSC Industries, Inc.; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

PSC Industries in Indianapolis, IN is seeking a Customer Service Representative to handle day-to-day activities for specific accounts, delivering courteous, accurate service to customers.

You will coordinate order changes, communicate with customers, and support shipping and invoicing processes, while building rapport and contributing to the overall customer experience.

Strong communication and basic MS Office skills are required, with a High School Diploma or GED and customer service experience.

Qualifications

• High School Diploma or GED with experience in customer service.

Responsibilities

• Proactively support the entire customer order/demand management process, monitor customer systems, and maintain accurate information in the system for production planning.
• Communicate directly with customers to coordinate changes in demand and last-minute orders.
• Coordinate with other departments to complete shipping and invoicing administrative processes and paperwork.
• Responsible for venturing on to the production area to communicate with supervisors and managers.
• Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to build a lasting relationship.

Skills

English communication

MS Office

Attention to detail

Interpersonal skills

Education

High School Diploma or GED

Tools

MS Office (Word/Excel)

Job description

PSC Industries in Indianapolis, IN is seeking a Customer Service Representative to handle day-to-day activities for specific accounts, delivering courteous, accurate service to customers.

You will coordinate order changes, communicate with customers, and support shipping and invoicing processes, while building rapport and contributing to the overall customer experience.

Strong communication and basic MS Office skills are required, with a High School Diploma or GED and customer service experience.