Global Customer Care & Accounts Coordinator

Victaulic; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

Victaulic in Easton, PA is seeking a Customer Care International Account Coordinator to respond to inquiries, process quotes and orders, and maintain export documentation.

You will build relationships with international customers, help identify sales leads, and collaborate with Sales and Management to improve CC processes. Must be fluent in English and Spanish, proficient with MS Office and Qlik tools; willing to travel occasionally and work overtime as needed.

Qualifications

• B.S./B.A. degree preferred.
• Bilingual English and Spanish required.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
• Minimum three years of customer service and/or Victaulic product knowledge.
• Proficient in Qlik View/Sense.

Responsibilities

• Provide professional responses to inquiries from internal and external customers.
• Process quotes and orders; handle calls, email, and chat with timely, accurate assistance.
• Maintain and distribute customs documents (invoices, origin certificates, etc.).
• Respond to, analyze, and resolve customer requests per established procedures.
• Build relationships with customers and promote Victaulic products.
• Assist customers in selecting products and identifying sales leads.
• Report system deficiencies to supervisors and management.
• Suggest CC procedure improvements and maintain documentation.
• Maintain a positive attitude and high level of service.
• Support other departments to ensure Victaulic's global mission.

Skills

Bilingual English/Spanish

Communication skills

Project management

Analytical skills

Attention to detail

Education

B.S./B.A. degree

Tools

Qlik View

Qlik Sense

MS Office

Job description

Victaulic in Easton, PA is seeking a Customer Care International Account Coordinator to respond to inquiries, process quotes and orders, and maintain export documentation.

You will build relationships with international customers, help identify sales leads, and collaborate with Sales and Management to improve CC processes. Must be fluent in English and Spanish, proficient with MS Office and Qlik tools; willing to travel occasionally and work overtime as needed.