International Account Coordinator

Victaulic Company; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Victaulic is seeking a Customer Care International Account Coordinator in the United States. You will respond to inquiries, process quotes and orders, and manage customs documents while supporting sales teams.

The role emphasizes building customer relationships, promoting Victaulic products, and collaborating across departments to ensure outstanding service. A minimum of three years' customer service experience and bilingual ability are required.

Qualifications

• Bachelor's degree preferred or equivalent
• Minimum three years of customer service experience
• Bilingual English and Spanish required
• Proficient in MS Office applications
• Experience with Qlik View/Sense is a plus
• Strong attention to detail and organization
• Excellent communication and problem-solving skills
• Willing to travel occasionally

Responsibilities

• Provide professional responses to inquiries from internal and external customers
• Process quotes and orders; handle phone, email, and chat inquiries timely and accurately
• Maintain and distribute customs documentation (NAFTA certificates, invoices, origin certificates, shippers letter of instruction and shippers export declaration)
• Respond to and resolve customer requests using established procedures
• Build relationships with customers and promote Victaulic products
• Assist customers in selecting products and identifying sales leads
• Identify and report system deficiencies to supervisor or management
• Provide feedback on procedures and process improvements
• Maintain documentation and files per procedures
• Support other departments to ensure excellent customer service
• Collaborate across the organization to deliver superior customer care
• Take on tasks and projects as assigned by CC Management

Skills

Bilingual English Spanish

Customer service

Attention to detail

Communication skills

Multi-tasking

Problem solving

Organizational skills

Project management

Analytical skills

Education

Bachelor's degree

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

QlikView/Qlik Sense

Job description

Position:

Customer Care International Account Coordinator

Location:

Customer Care, Commerce Park

Reports To:

Customer Care Supervisor

Responsibilities:

• Provide professional and proper response to all inquiries received from internal and external customers.
• Perform quote and order processing, handle all telephone, email, and/or chat inquiries ensuring the accurate, timely and effective handling of the customer requirement.
• Maintain and distribute customs documentation such as NAFTA certificate, commercial invoices, certificates of origin, shippers letter of instruction and shippers export declaration, etc.
• Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
• Builds relationships with customers; understand their product lines and markets to promote the value added products that Victaulic offers.
• Assist customers in selecting product and identifying potential sales leads.
• Identify and report all instances of customer problems or system deficiencies that are not immediately resolved to Supervisor, Sales Representative and/or Management.
• Provide feedback on CC procedures and identify process improvement opportunities.
• Maintain current documentation and files as per established procedures.
• Uphold a positive attitude and enthusiastic demeanour to provide customers with the highest level of service.
• Ensure customer satisfaction and company profitability by consistently adhering to policies and procedures established by your team, Customer Care, and the organization.
• Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic's Global mission.
• Work closely with all facets of the organization to provide superior customer service.
• Assist in various tasks, projects and responsibilities as assigned by CC Management team.

Qualifications:

• B.S. / B.A. degree preferred.
• Bilingual (English and Spanish) required.
• Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
• Minimum three years of customer service and/or Victaulic product knowledge.
• Proficient in Qlik View/Sense Applications.
• Extraordinary attention to detail with strong organizational skills.
• Excellent communication skills, patient, professional and courteous when faced with an adverse situation.
• Project management and analytical skills a plus.
• Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
• Willing to be flexible in schedule and work occasional overtime.
• Willing to make infrequent overnight travel.

About Victaulic:

Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird's Nest National Olympic Stadium in Beijing, Victaulic is there- increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.