Global Custody Strategy & Operations Lead

U.S. Bank; Saint Paul (MN); On-site; USD 148,000 - 175,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Strategic Services Operations Manager to lead a global custody platform through executive partnership and cross-functional execution. You will bridge business partners, clients, and operations, translating needs into initiatives and service enhancements.

You’ll collaborate across Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, Finance, and more to deliver strategic results and client value.

Qualifications

• Bachelor’s degree in Business, Finance, Economics, Operations Management, or a related discipline.
• 10+ years of experience in Global Custody, Asset Servicing, Corporate Trust, Institutional Banking, Operations, Client Service, Business Engagement, Relationship Management, or related financial services functions.

Responsibilities

• Build trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams.
• Lead executive engagement routines, governance forums, strategic reporting, and service-level agreement oversight.
• Coordinate the identification, escalation, tracking, and resolution of complex custody-related issues.
• Translate client feedback, market developments, and operational challenges into strategic initiatives, product enhancements, and measurable business outcomes.
• Provide custody market expertise through client presentations, business reviews, industry analysis, and strategic consultations.
• Partner with business development and relationship management teams to support client retention, growth opportunities, and complex client needs.
• Drive cross-functional initiatives involving Operations, Product, Technology, Risk, Finance, Legal, and Compliance.
• Help internal teams and clients prepare for regulatory, market, and operational changes.
• Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry participants.

Education

Bachelor’s degree in Business, Finance, Economics, Operations Management, or related discipline

Job description

U.S. Bank is seeking a Strategic Services Operations Manager to lead a global custody platform through executive partnership and cross-functional execution. You will bridge business partners, clients, and operations, translating needs into initiatives and service enhancements.

You’ll collaborate across Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, Finance, and more to deliver strategic results and client value.