Global Custody Strategy & Operations Lead

U.S. Bank; Hackensack, Northern (NJ, KY); Hybrid; USD 148,000 - 175,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

Paid holidays

Job summary

U.S. Bank is seeking a Strategic Services Operations Manager in Hackensack, NJ to lead strategy and drive execution across global custody functions.

You will build executive partnerships, oversee governance, and translate client needs into actionable initiatives to improve service delivery. You will work cross-functionally with Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, and Finance teams to deliver measurable business outcomes while

Qualifications

• Bachelor's degree in Business, Finance, Economics, Operations Management, or related discipline.
• 10+ years of experience in Global Custody, Asset Servicing, Corporate Trust, Institutional Banking, Operations, Client Service, Business Engagement, Relationship Management, or related financial services functions.
• Direct experience within Global Custody Services, Asset Servicing, Securities Processing, Institutional Trust & Custody, or Corporate Trust.
• Strong network within the institutional custody and asset servicing industry.
• Experience supporting strategic growth initiatives, client retention efforts, and business development activities.
• Proven ability to influence operating models, product strategies, and client service frameworks across a large financial institution.
• Deep understanding of global custody services, asset servicing, securities processing, cash correspondent banking, and complex asset administration.
• Experience supporting institutional and wealth-focused business lines within a large financial institution.
• Proven ability to build executive-level partnerships and influence senior stakeholders.
• Strong experience leading complex cross-functional initiatives and driving results without direct authority.
• Expertise in issue management, governance, service delivery, and operational improvement.
• Exceptional communication, presentation, analytical, and problem-solving skills.
• Ability to successfully manage competing priorities in a fast-paced, evolving environment.
• Strong leadership capabilities with a focus on collaboration, accountability, and continuous improvement.

Responsibilities

• Build trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams.
• Lead executive engagement routines, governance forums, strategic reporting, and service-level agreement oversight.
• Coordinate the identification, escalation, tracking, and resolution of complex custody-related issues.
• Translate client feedback, market developments, and operational challenges into strategic initiatives, product enhancements, and measurable business outcomes.
• Provide custody market expertise through client presentations, business reviews, industry analysis, and strategic consultations.
• Partner with business development and relationship management teams to support client retention, growth opportunities, and complex client needs.
• Drive cross-functional initiatives involving Operations, Product, Technology, Risk, Finance, Legal, and Compliance.
• Help internal teams and clients prepare for regulatory, market, and operational changes.
• Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry participants.

Skills

Strategic thinking

Relationship building

Executive engagement

Cross-functional leadership

Governance & reporting

Client advisory

Education

Bachelor's degree in Business or related field

Job description

U.S. Bank is seeking a Strategic Services Operations Manager in Hackensack, NJ to lead strategy and drive execution across global custody functions.

You will build executive partnerships, oversee governance, and translate client needs into actionable initiatives to improve service delivery. You will work cross-functionally with Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, and Finance teams to deliver measurable business outcomes while