Global CSR Specialist — Hybrid (Raleigh) for SaaS & Logistics

Qualys; Raleigh (NC); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Qualys CSR role in Raleigh, NC handles customer and partner requests via phone and email, performs account administration, and processes sales requests. The position requires shipping knowledge and CRM experience, with a focus on high-quality customer interactions.

This is a hybrid role with three days in the Raleigh office. Qualifications include 2+ years in customer service, ability to support global requests across day and night shifts, and familiarity with NetSuite and Salesforce.

Qualifications

• Minimum 2+ years in a customer service role or similar
• Must be willing to work day and night shifts to support global requests
• PO/Sales order processing knowledge is preferred
• Experience with international and domestic shipping procedures
• General knowledge of CRM applications; NetSuite and Salesforce a plus
• Strong written and verbal communication skills in English
• Experience in a SaaS environment is a plus
• Excellent organizational skills and time management

Responsibilities

• Process customer service requests via phone and email to support Qualys customers and partners
• Perform account administration including account creation and updates
• Process sales requests (New Business, Renewals, Upsell)
• Coordinate logistic support for the Scanner Appliance
• Manage logistics of Appliance shipments and RMAs
• Maintain SOPs using the Customer Support Wiki

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

SaaS experience

Teamwork

Education

Technical or accounting degree

Tools

NetSuite

Salesforce

CRM applications

Google Apps

Microsoft Word

Microsoft Excel

Job description

Qualys CSR role in Raleigh, NC handles customer and partner requests via phone and email, performs account administration, and processes sales requests. The position requires shipping knowledge and CRM experience, with a focus on high-quality customer interactions.

This is a hybrid role with three days in the Raleigh office. Qualifications include 2+ years in customer service, ability to support global requests across day and night shifts, and familiarity with NetSuite and Salesforce.