Global SaaS Customer Support Specialist

QLYS_US Qualys, Inc.; Nevada; Hybrid; USD 40,000 - 60,000; Full time

Job summary

Qualys, Inc. in Raleigh, NC, is seeking a Customer Service Representative to handle customer and partner requests by phone and email, ensuring a friendly and professional experience.

The CSR works with Technical Support, Finance, Sales, Alliances and Operations to maintain high customer satisfaction in a fast-paced environment. The role includes account administration, processing sales requests, coordinating logistics for the Scanner Appliance, tracking shipments globally, and updating SOPs to

Job description

Qualys, Inc. in Raleigh, NC, is seeking a Customer Service Representative to handle customer and partner requests by phone and email, ensuring a friendly and professional experience.

The CSR works with Technical Support, Finance, Sales, Alliances and Operations to maintain high customer satisfaction in a fast-paced environment. The role includes account administration, processing sales requests, coordinating logistics for the Scanner Appliance, tracking shipments globally, and updating SOPs to