Hybrid Customer Solutions Specialist

Merz North America, Inc; Raleigh (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Merz North America, Inc. is seeking a Customer Solutions Agent in Raleigh, NC to deliver energetic, professional support to customers. You will respond to inbound calls, process orders, and manage invoice and payment needs while promoting programs and products.

The role emphasizes effective communication, problem solving, and adherence to SOPs across Salesforce Service Cloud, SAP, and other systems to ensure a positive customer journey and one-call resolution whenever possible.

Qualifications

• High School diploma required.
• 1-2 years experience in customer service.
• Bachelor's degree preferred.

Responsibilities

• Respond to inbound calls and assist customers promptly.
• Process order requests and answer status inquiries.
• Handle invoicing and payments; provide invoices.
• Promote programs and products to customers.
• Maintain compliance with SOPs and document interactions.

Skills

Active listening

Problem solving

Verbal & written communication

Education

High School diploma

Bachelor's degree

Tools

Salesforce Service Cloud

SAP

NICE inContact

CRM software

Job description

Merz North America, Inc. is seeking a Customer Solutions Agent in Raleigh, NC to deliver energetic, professional support to customers. You will respond to inbound calls, process orders, and manage invoice and payment needs while promoting programs and products.

The role emphasizes effective communication, problem solving, and adherence to SOPs across Salesforce Service Cloud, SAP, and other systems to ensure a positive customer journey and one-call resolution whenever possible.