Hybrid Charlotte: Proactive Customer Service Specialist

Essity North America Inc.; Charlotte (NC); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Essity North America Inc. is currently seeking a Customer Service Specialist for a hybrid role based in Charlotte, NC.

You will be the trusted owner for assigned customers, handling inquiries across phone, email, portal, CRM, and SAP channels with a focus on accuracy, ownership, and proactive service improvement. You will partner with sales and internal teams to resolve complex order issues, credits, returns, and service requests while driving operational efficiency and customer satisfaction in

Responsibilities

• Serve as a knowledgeable and professional point of contact for assigned customers, accounts, sales partners, and internal stakeholders.
• Respond to customer inquiries through phone, email, fax, internet, portal, CRM, and other available channels with speed, accuracy, and ownership.
• Foster strong customer relationships that support retention, customer satisfaction, trust, and positive Net Promoter Score outcomes.
• Educate customers on products, ordering options, warranty information, returned goods policy, service expectations, account.

Job description

Essity North America Inc. is currently seeking a Customer Service Specialist for a hybrid role based in Charlotte, NC.

You will be the trusted owner for assigned customers, handling inquiries across phone, email, portal, CRM, and SAP channels with a focus on accuracy, ownership, and proactive service improvement. You will partner with sales and internal teams to resolve complex order issues, credits, returns, and service requests while driving operational efficiency and customer satisfaction in