Global Content Operations Lead

Infosys; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Infosys BPM Limited in the United States seeks a senior content strategist to define and govern global content standards and performance across regions. You will lead end-to-end initiatives, align multiple lines of business, and drive platform improvements to enhance governance, accuracy, and scalability.

The role also designs content management frameworks, standardized workflows, onboarding programs, and modernizes processes while establishing clear success metrics.

Qualifications

• Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 7 years of experience related to the job description.

Responsibilities

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across all regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Education

Bachelor’s Degree or foreign equivalent

Job description

Infosys BPM Limited in the United States seeks a senior content strategist to define and govern global content standards and performance across regions. You will lead end-to-end initiatives, align multiple lines of business, and drive platform improvements to enhance governance, accuracy, and scalability.

The role also designs content management frameworks, standardized workflows, onboarding programs, and modernizes processes while establishing clear success metrics.