Operations Manager

Infosys; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Infosys BPM Limited in the United States seeks a senior content strategist to define and govern global content standards and performance across regions. You will lead end-to-end initiatives, align multiple lines of business, and drive platform improvements to enhance governance, accuracy, and scalability.

The role also designs content management frameworks, standardized workflows, onboarding programs, and modernizes processes while establishing clear success metrics.

Qualifications

• Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 7 years of experience related to the job description.

Responsibilities

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across all regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Education

Bachelor’s Degree or foreign equivalent

Job description

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across all regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Responsibilities

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across all regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Basic Requirements

• Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 7 years of experience related to the job description.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements,

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.