Operations Manager

Infosys Limited; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, is seeking an Operations Manager to define and drive global content strategy, governance, and transformation across regions. You will lead end-to-end initiatives, drive platform improvements, and align content across lines of business.

The role emphasizes building standardized workflows, onboarding new programs, and leveraging AI-driven capabilities to optimize content operations and set measurable success metrics.

Qualifications

• Bachelor’s Degree or foreign equivalent required; equivalent experience may substitute for education.
• Minimum 7 years of experience related to the job description.

Responsibilities

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Skills

Content strategy

Governance

Strategic planning

Stakeholder management

Leadership

Education

Bachelor’s Degree

Tools

Content management frameworks

Job description

Operations Manager

Responsibilities

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across all regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Basic Requirements

• Bachelor’s Degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 7 years of experience related to the job description.

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.