Global Content Operations Lead (AI-Driven)

Infosys Limited; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, is seeking an Operations Manager to define and drive global content strategy, governance, and transformation across regions. You will lead end-to-end initiatives, drive platform improvements, and align content across lines of business.

The role emphasizes building standardized workflows, onboarding new programs, and leveraging AI-driven capabilities to optimize content operations and set measurable success metrics.

Qualifications

• Bachelor’s Degree or foreign equivalent required; equivalent experience may substitute for education.
• Minimum 7 years of experience related to the job description.

Responsibilities

• Define and drive global content strategy, governance, standards, performance measurement, and transformation across regions.
• Leads strategic content initiatives end-to-end, driving platform improvements, operational changes, and cross-LOB alignment to strengthen content governance, accuracy, and scalability.
• Designs and implements content management frameworks and standardized workflows, including onboarding new programs/LOBs, modernizing processes, and establishing clear success measures.
• Accelerates content operations through AI-driven capabilities, identifying automation opportunities and ensuring content and workflows are optimized for AI ingestion, Copilot readiness, and future-state experiences.

Skills

Content strategy

Governance

Strategic planning

Stakeholder management

Leadership

Education

Bachelor’s Degree

Tools

Content management frameworks

Job description

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, is seeking an Operations Manager to define and drive global content strategy, governance, and transformation across regions. You will lead end-to-end initiatives, drive platform improvements, and align content across lines of business.

The role emphasizes building standardized workflows, onboarding new programs, and leveraging AI-driven capabilities to optimize content operations and set measurable success metrics.