Global Cold-Chain Claims Specialist

Americold Logistics, LLC.; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Americold Logistics, LLC. is seeking a claims professional to administer warehouse and transportation claims, investigate and resolve disputes, and ensure regulatory compliance.

The role requires coordinating with internal teams and external stakeholders to manage risk and maintain service levels. Responsibilities include interpreting contracts, evaluating damages, and preparing reports, with travel as needed.

Qualifications

• Minimum 3 years of experience in transportation, warehouse operations, claims processing, shipping and receiving, or customer service.
• Associate's or Bachelor's degree or equivalent experience.
• Proficiency in contracts, tort, damages, agency subrogation, contribution/indemnity, and laws related to warehouse and transportation services.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, etc.).

Responsibilities

• Interpret and apply contract terms, tariffs, and warehouseman's receipts to ensure equitable claim solutions.
• Investigate, negotiate, and conclude claims with carriers, attorneys, insurance adjusters, and shippers to minimize company liability.
• Remain current on relevant laws and regulations affecting assigned claims.
• Assign cost recommendations to the appropriate claim party, including customers, carriers, or company entities.
• Review and approve claims up to $250,000 and prepare reports for customers and warehouses as requested.
• Maintain continual communication with Accounting, Finance, Business Development, Transportation, and Operations regarding the claims process and manage service level expectations.
• Facilitate process improvement ideas and monitor personal productivity to ensure team service levels are met.
• Other essential duties may be applicable and assigned as necessary.

Skills

MS Office

Excel

PowerPoint

Education

Associate's or Bachelor's degree or equivalent experience

Tools

Salesforce

Oracle

TMS

WMS

Job description

Americold Logistics, LLC. is seeking a claims professional to administer warehouse and transportation claims, investigate and resolve disputes, and ensure regulatory compliance.

The role requires coordinating with internal teams and external stakeholders to manage risk and maintain service levels. Responsibilities include interpreting contracts, evaluating damages, and preparing reports, with travel as needed.