Claims & Cold-Chain Operations Lead

Accurate Personnel; San Bernardino (CA); On-site; USD 80,000 - 90,000; Full time

Job summary

Accurate Personnel LLC in California is seeking a Claims Process Manager to oversee complex claims investigations, temperature-controlled logistics, and continuous improvement across transportation and cold chain operations.

The role requires 2–3 years in cold chain or related logistics, experience with TMS/WMS, strong leadership, and ability to travel as needed to support local teams.

Qualifications

• 2–3 years in temperature-controlled supply chain or cold chain logistics.
• Experience with Transportation Management Systems (TMS) and Warehouse Management Systems (WMS) preferred.
• Proficient with Excel and PowerPoint.
• Strong leadership and communication skills.

Responsibilities

• Organize, manage, and present complex claims investigations involving product damage or shipment rejections.
• Delegate work and assignments to team members across multiple locations to support investigations and cold chain compliance.
• Travel as needed to support local teams based on data analysis and process performance trends.
• Address customer questions and present solutions based on investigative findings.

Skills

Claims management

Leadership

Data analysis

Communication

Travel readiness

Education

2-3 years experience in temperature-controlled logistics

Tools

TMS

WMS

Excel

PowerPoint

Job description

Accurate Personnel LLC in California is seeking a Claims Process Manager to oversee complex claims investigations, temperature-controlled logistics, and continuous improvement across transportation and cold chain operations.

The role requires 2–3 years in cold chain or related logistics, experience with TMS/WMS, strong leadership, and ability to travel as needed to support local teams.